Terms of Use
Monday Magic (Pty) Ltd ·
Registration number 2018/009467/07
Last updated: 23 July 2026
Effective from: 1 August 2026
Before the User starts :
The Sponsor has given the User access to Monday Magic. These terms explain what the User receives, how the Platform works, and what each party needs to do.
Monday Magic has kept this short and written it in plain language. Please read it. By logging in and using Monday Magic, the User agrees to these terms.
If anything here is not clear, contact support@mondaymagic.co and Monday Magic will explain it properly.
Definitions :
In these terms:
“Monday Magic”, “we”, “us” and “our” mean Monday Magic (Pty) Ltd, registration number 2018/009467/07.
“the User” means the person who has been given access to Monday Magic by the Sponsor and who is using the Platform. Where these terms refer to “the User”, they mean the individual reading them.
“the Sponsor” means the organisation that has given the User access to Monday Magic and has entered into an agreement with us to provide these Benefits. This is usually the User’s employer, and may also be a service provider, recruitment agency or similar organisation through which the User has been given access.
“the Platform” means the Monday Magic mobile website and any related services, messages or communication channels through which Benefits are delivered.
“a Benefit” means any airtime, lifestyle saving, treat voucher, gift voucher, emergency support service, wellness content or other item made available to the User through the Platform
“the Emergency Line” means the 24-hour telephone number through which the User requests emergency medical assistance, roadside assistance, or Road Accident Fund support.
“a Calendar Year” means the period from 1 January to 31 December.
“a Partner” means a third party appointed by Monday Magic to deliver or coordinate a Benefit.
What Monday Magic is :
Monday Magic is a benefits platform. The Sponsor pays for it so that the User receives useful things every week: airtime, lifestyle savings, a monthly treat, birthday and work anniversary surprises, wellness content, a lift club notice board, and emergency support when it is needed.
Monday Magic does not provide these services directly. We arrange them through carefully selected Partners, and we manage the whole arrangement so that the User only ever deals with Monday Magic.
Monday Magic is not a medical aid, not insurance, and not a financial product. It does not replace any of those things. If the User has medical aid or insurance, the User should keep it.
Who may use the Platform :
The User may use Monday Magic if the Sponsor has included the User in the list of people it sends to Monday Magic, and the User is 18 years or older.
The Sponsor decides who appears on that list. Monday Magic does not make that decision and cannot add anyone.
The User logs in with an ID number or passport number and a one-time PIN sent to the mobile number the Sponsor has on record. If that number is incorrect or has changed, the User should speak to their contact at the Sponsor rather than to Monday Magic. We can only work with the information the Sponsor provides.
When access ends :
The User’s access ends when the Sponsor removes the User from the list it sends to Monday Magic.
This usually happens when the User leaves the employ of the Sponsor or ceases to retain services with the Sponsor, but it may also happen if the Sponsor ends its agreement with Monday Magic or changes who is included.
The Sponsor is responsible for keeping that list current. If the Sponsor removes or adds someone late, Monday Magic can only act on what it has received.
Once access ends, any Benefit that has not been used is no longer available. Vouchers and codes already issued to the User remain valid for their normal validity period.
Emergency support :
Please read this section carefully. It is the most important one :
Monday Magic gives the User access to the Emergency Line. When the User calls, we arrange help: an ambulance, a tow truck, a locksmith, or assistance with a Road Accident Fund claim.
What this is : a service that coordinates and dispatches accredited providers on the User’s behalf, and manages the case until help arrives.
What this is not : an ambulance service, a medical practice, or an insurance policy. Monday Magic does not employ paramedics or operate ambulances. We arrange for qualified, accredited providers to attend to the User.
Three things the User needs to know:
Always call the Emergency Line first If the User arranges a tow truck, ambulance or locksmith without calling the Emergency Line, Monday Magic cannot pay for it. Every service must be authorised and arranged through the Emergency Line.
Help is provided on a best-effort basis If the User arranges a tow truck, ambulance or locksmith without calling the Emergency Line, Monday Magic cannot pay for it. Every service must be authorised and arranged through the Emergency Line.
There are limits. In each Calendar Year the User may use
There are limits. In each Calendar Year the User may use:
Limit per Calendar Year
Service
Emergency medical assistance
Roadside assistance
2 incidents
2 incidents
Road Accident Fund support is not limited.
Limits reset on 1 January each year. Unused incidents do not carry over. A User who joins partway through a Calendar Year receives the full allocation for the remainder of that year.
What is covered, and what is not
Monday Magic covers the cost of the service it arranges for the User, within the limits above.
A few things remain the User’s responsibility. Monday Magic will always tell the User before anything happens, so there are no surprises:
Petrol delivered during an emergency petrol call-out. Monday Magic covers the call-out and the first hour of labour. The petrol itself is for the User’s account.
Repairs and parts. Monday Magic covers getting help to the User. Repairing or replacing a tyre, a battery, or anything else is a repair, not assistance.
Distance beyond 40km. Roadside services cover a 40km round trip. Beyond that, a per-kilometre rate applies.
Specialist locksmith work. Monday Magic covers non-damaging entry to the vehicle. Cutting a new key, programming a smart key, or bypassing an immobiliser is not included.
Specialist locksmith work. Monday Magic covers non-damaging entry to the vehicle. Cutting a new key, programming a smart key, or bypassing an immobiliser is not included.
Roadside assistance and the User’s vehicle
Roadside assistance covers a vehicle the User owns or leases. The User may be asked to provide proof of ownership or a lease agreement.
It does not cover:
Accident damage, which is an insurance matter
Accident damage, which is an insurance matter
Accident damage, which is an insurance matter
Off-road recovery beyond standard provider capability
Vehicles with visible flood, electrical or accident damage, for jump-starts
Run-flat tyres requiring specialist equipment
If the vehicle has no usable spare wheel, Monday Magic will arrange a tow instead of a tyre change. That counts as one of the User’s roadside incidents for the Calendar Year.
Airtime, lifestyle savings, treats and vouchers
Airtime is delivered weekly. The amount depends on the Sponsor’s programme.
Lifestyle savings are provided as digital coupons redeemable at participating supermarkets. Each coupon carries its own terms set by the retailer or brand, including which products and pack sizes qualify. Coupons are valid for the calendar month in which they are issued and do not carry over. If a coupon does not work at the till, the User should check the product and pack size first, then contact support@mondaymagic.co.
Treat vouchers and gift vouchers are issued as codes. Each code carries a validity period, shown when it is received. The User should use it before it expires. Expired codes cannot be reissued.
All Benefits are subject to availability. Retailers and brands set their own terms and may change or withdraw offers. Monday Magic will inform the User when it becomes aware of a change, but cannot control it and cannot guarantee that a specific product, brand or offer will always be available.
Vouchers and coupons have no cash value. They cannot be exchanged for money, transferred to another person, or sold.
Using Monday Magic properly :
Monday Magic is for the User. The Sponsor pays for it on the understanding that the people receiving Benefits are the people it has enrolled.
The User must not:
Share login details, vouchers, coupon codes or one-time PINs with any other person
Sell, trade or advertise any Benefit, code or voucher
Use another person’s ID number, passport number or details to log in
Use the Emergency Line for anything that is not a genuine incident
Claim roadside assistance for a vehicle the User does not own or lease
Attempt to circumvent any limit, or act with any other person to do so
If the User does any of these, Monday Magic may suspend or remove access, recover the cost of anything obtained improperly, and inform the Sponsor. Where fraud is involved, Monday Magic will report it to the appropriate authorities.
Monday Magic monitors for unusual patterns. Where something appears irregular we will contact the User before acting, unless the situation is serious enough to require immediate action.
The lift club notice board connects the User with colleagues. Any arrangement made through it is between the User and those colleagues. Monday Magic does not vet drivers, check licences, verify insurance, or take any part in the arrangement. The User should exercise their own judgement.
The User’s personal information :
To provide these Benefits, Monday Magic needs to know who the User is.
What we hold: the User’s name, ID number or passport number, mobile number, Sponsor, and a record of Benefits used. For emergency incidents we hold details of what happened and where.
Where it comes from: the Sponsor. The Sponsor is responsible for ensuring it is accurate and for having the right to share it with Monday Magic.
Who we share it with: the Partners who deliver each Benefit, and only what they need. Our lifestyle savings Partner needs enough to confirm the User qualifies. Our emergency Partner needs enough to send help to the right place. No Partner may use the User’s information for any other purpose.
Where it stays: in South Africa. Monday Magic does not transfer the User’s personal information outside the country.
The User’s rights: the User may ask what Monday Magic holds, ask us to correct it, or object to how it is used. Contact support@mondaymagic.co.
Our full [Privacy Notice] explains this properly, including retention periods and how to complain to the Information Regulator.
When things go wrong :
Monday Magic works hard to get this right. Sometimes we will not.
Tell us. Contact support@mondaymagic.co. We will acknowledge the User within one working day and respond with an answer as quickly as we can.
What Monday Magic is responsible for: operating the Platform properly, selecting capable Partners, arranging the help we have promised, and handling the User’s information carefully
What Monday Magic is not responsible for: the acts of a provider once they are attending to the User, the outcome of any medical treatment, decisions taken by a retailer or brand regarding their own offers, arrangements made through the lift club notice board, or losses caused by information the Sponsor provided that was incorrect or out of date.
Where the law permits Monday Magic to limit its liability, we do. Monday Magic is not liable for indirect or consequential loss, including loss of income or profit. Nothing in these terms limits our liability for anything the law does not permit us to limit, including gross negligence, fraud, or death or injury caused by our own negligence.
Nothing in these terms removes the User’s rights under the Consumer Protection Act. Where these terms and that Act conflict, the Act prevails.
Events outside anyone’s control :
Occasionally a service cannot be delivered because of something none of the parties can control: a natural disaster, civil unrest, a strike, a power or network failure, or a decision of government.
When that happens Monday Magic will do what it reasonably can and will tell the User what is happening. We are not liable for the delay itself.
Changes to these terms :
Monday Magic may update these terms. Where we make a meaningful change we will tell the User through the Platform before it takes effect.
If the Sponsor changes the Benefits in its programme, what the User receives may change. The Sponsor will normally inform the User. Monday Magic updates the Platform to match.
Legal :
These terms are governed by South African law and the courts of South Africa have jurisdiction.
If any part of these terms is found to be unenforceable, the remainder continues to apply.
The User’s relationship is with Monday Magic. The Sponsor’s agreement with Monday Magic is separate. These terms do not alter the User’s employment or any other arrangement the User has with the Sponsor, and do not create rights against the Sponsor.
Contact
Support :
Privacy questions
Emergency Line :
[EMERGENCY NUMBER] · 24 hours
Postal address
Adress
Monday Magic (Pty) Ltd, registration number 2018/009467/07.